Our Policies

A little bit about our policies that will help you navigate through:

 

Returns / Refunds:

30-day return authorizations can now be obtained using your online form. We offer a 30-day 80% money-back period on all products except Special Order and Refurbished products, beginning 10 days after the date of the invoice. This grace period provides ample time for you to receive the product. Products must be returned in the original boxes in like-new condition. Products returned outside the 30-day policy will be subject to further restocking fees. SELCO USA, INC. standard policy is that all customers are responsible for freight charges to SELCO USA, INC. when returning products under the 30-day return policy.

 

Shipping:

SELCO USA, INC. utilizes our choice of carrier for the default shipping methods for all orders. All shipping charges are prepaid and added to the invoice. For certain heavy orders, we use LTL carriers. LTL freight charges for additional services such as lift gate or residential, where applicable, are added to your invoice.

• Ground (delivery time depends on where you live in relationship to our Norcross, GA location; or, for drop-shipped items, point of origin)
• Standard 2-day (transit)* – We use our choice of carrier and a combination of ground, air and LTL services that allow us to reach any U.S. destination within 2 days transit time (or less). * This method is available for orders that do not require LTL shipping. It is NOT available for drop-shipped items. Shipping date is not included as a transit day. Transit days are calculated based on regular business days and do not include weekends or holidays.
• LTL – Certain items and orders must ship out less-than-trailer load (LTL). Those items that must ship out LTL from our Norcross, GA warehouse will be shipped via UPS Freight Priority. (Drop-ship items may ship out through other carriers.) Any order that has an LTL item on it will automatically be converted to ship out as LTL. In order for items to ship separately from the LTL item, you must call in and specifically request this. For any LTL order, additional charges may apply for residential deliveries as well as those needing a liftgate. Customer is responsible for contacting the carrier prior to delivery to make arrangements for time or day specific deliveries. The customer will also assume responsibility of any additional charges on redelivery of shipments where FedEx attempts delivery and delivery cannot be made due to consignee. For transit times from our Norcross, GA location, visit: UPS Transit Time Map. at https://wwwapps.ups.com/calTimeCost?loc=en_US&WT.svl=PNRO_L1 Other shipping methods include the following options, which you can choose if you need a specific delivery time or you are charging to your shipper account. Applicable shipping charges will be added to your invoice or applied to your shipper account.
• UPS Overnight – first thing the next-business-day morning. (Next-business-day delivery by 8, 8:30, 9 or 10 a.m., depending on destination ZIP code) For complete details, please visit: UPS Shipping Options at https://wwwapps.ups.com/calTimeCost?loc=en_US&WT.svl=PNRO_L1

We do not guarantee delivery times of the carriers. SELCO USA, INC. is not responsible for carrier delays due to weather, mechanical failures or other issues. We do not ship orders COD; however, we do offer prepayment by check. We do not ship on Saturday, Sunday or national or company holidays.

 

Privacy Policy:

Last updated: 4/1/2017

SELCO USA, INC. (“us”, “we”, or “our”) operates https://selcousa.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this …

The Log Data section is for businesses that use analytics or tracking services in websites or apps, like Google Analytics.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that …

The Communications section is for businesses that may contact users via email (email newsletters) or other methods.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of 4/1/2017 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us.